About

FAQ

1. How do I place an order on your website?

To place an order, simply browse our collection, select the items you wish to purchase, and add them to your cart. Then, proceed to checkout, fill in your shipping details, and confirm your order. You’ll receive a confirmation email with your order details.

2. What payment methods do you accept?

Currently offer cash on delivery.

3. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us at info@passionfashionstore.com as soon as possible. We’ll do our best to accommodate your request, but please note that once an order is processed, we may not be able to make changes.

4. How does shipping work, and what are the costs?

We ship nationwide (as applicable). Shipping costs are calculated based on the destination of the order. You can view the estimated shipping cost at checkout. Delivery times vary depending on location.

5. What is your return policy?

We accept returns within a certain number of days of purchase (e.g., 7 days). Items must be in their original condition and packaging. Please contact our customer service.

6. How secure is shopping on your website? Is my data protected?

Your security is our top priority. Our website is built on a secure platform with advanced encryption and security measures to protect your personal and payment information.

7. Do you offer international shipping?

Yes, we offer international shipping. Please note that international shipping rates and delivery times vary based on destination.

8. How can I track my order?

Once your order is shipped, you will receive an email.

9. What should I do if I receive a damaged or incorrect item?

In the rare event that you receive a damaged or incorrect item, please contact us immediately at info@passionfashionstore.com with your order number and a photo of the item. We will arrange for a return and process a replacement or refund as needed.